Our process - How we work
SMC takes a practical, no-nonsense approach to technology projects. From understanding your needs to delivering working solutions, everything is focused on reliability and real-world results.
Assess
SMC starts by understanding what you actually need. No sales pitch, no assumptions—just a straightforward conversation about your current setup, what's working, and what's causing problems.
Whether it's a slow server, unreliable backups, or just figuring out how to set up proper email, SMC looks at your specific situation and identifies the real issues. Sometimes that means a hardware upgrade, sometimes it's just fixing a misconfiguration.
After the assessment, you get a clear explanation of what needs to happen and what it'll cost. No hidden fees, no ongoing subscriptions you don't need.
What's included
- Technology audit
- Infrastructure review
- Security assessment
- Backup verification
- Cost analysis
- Clear recommendations
Implement
Once the plan is clear, SMC gets to work. Whether it's building a server, migrating email, or setting up secure remote access, everything is done with minimal disruption to your daily operations.
You're kept in the loop throughout—no disappearing for weeks at a time. If something needs to change mid-project, that's handled directly without a bunch of change orders or corporate runaround.
Support
When the project is finished, you get a working system that's ready to use. No placeholder content, no "we'll finish that later." Everything is tested and documented.
SMC sticks around for ongoing support—whether that's fixing an issue, adding a new user, or just answering questions. You're not stuck trying to figure things out on your own or dealing with a different person every time you call.
As your business grows, SMC helps with the technology side. Need to add more storage? Set up a new location? Migrate to better hardware? That's all handled without starting from scratch.
Ongoing support includes
- Monitoring. Your systems are monitored for issues. Problems get fixed before they turn into emergencies or data loss.
- Updates & Maintenance. Regular security patches, software updates, and system maintenance to keep everything running smoothly.
- Direct Access. When you have a question or problem, you reach out directly—no ticketing system, no phone tree, no "let me transfer you."
Core principles - Practical, reliable, straightforward
SMC doesn't chase every new trend or try to sell you the most expensive option. The focus is on proven technology that actually works, implemented properly so it keeps working.
- No Buzzwords. Technology is complicated enough without marketing jargon. We explain things in plain language—what it does, why it matters, and what it costs.
- Built to Last. Quick fixes lead to bigger problems later. SMC takes the time to do things right the first time, so you're not paying to rebuild it in a year.
- Real Solutions. Every business is different. SMC builds solutions that match how you actually work, not generic packages that force you to adapt.
- Security First. Backups, encryption, proper passwords—these aren't optional extras. They're built into every project from the start.
- Long-Term Thinking. SMC builds relationships, not transactions. Your systems are set up with future growth in mind, not just what you need today.
Need help with your tech?
Let's talk about what you actually need. No sales pitch, just a conversation about your setup and how to make it better.